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Refund Policy & Our Risk-Free Guarantee!
The vast majority of our customers love our products: … very few people ever return what they have bought. We have less than a 1% return rate, which is quite extraordinary; and most of those are due to either a “size” or a “color” conflict as opposed to a “quality” problem.
In the eighteen years we have been in business, we haven’t had more than a handful of returns in any given year.
However, for those rare situations that customers do decide to return their items, we have the following refund policies. They depend on whether or not the order was shipped to one of the 48 contiguous United States or whether it was shipped somewhere else.
Before returning your product, please follow the instructions in red at the bottom of this page. Deviation from these instructions may prevent you from receiving a proper credit.
(all orders shipped to the 48 Continental United States)
Our blankets may be returned at any time within 30 days of delivery if they are in resalable condition and are returned in the original shipping packaging. A full refund will be issued, less shipping charges and a 3% restocking fee.
In some situations, actual shipping charges incurred in shipping the blankets will be more than what was charged a customer. In those cases, actual shipping charges will be deducted before issuing a refund. This also applies to any order that was offered free shipping or any order that was refused or returned undelivered.
You may send your order back using either UPS or Federal Express as long as your product is insured for the amount of purchase. You must also get a receipt and ask for a “signature card” to be signed by us. (Due to numerous problems with the Post Office, we do not allow people to use it for returns.)
(all orders outside of the 48 Continental United States)
Due to the added expense and processing time for international orders, APO and FPO orders, or any other order being shipped with its final destination outside of the continental United States, we are sorry to say that our normal refund policy does not apply in such cases. As a result, all sales of this nature will be final. (No refunds will be issued on any order of this sort.)
Fortunately, as stated and explained above, refunds are rarely an issue, since 99% of our customers love our products. Out of hundreds and hundreds of orders each year, we never have more than a handful of returns and the vast majority of these are a “size” or “color” issue. As a result, please make sure that you are certain that you want the item as described in the product’s description.
However, we can understand how someone might be hesitant in ordering something if they are not allowed to return it, especially when they have paid for the extra international postage. (Please see our “International Orders” link in the navigational bar on the right for more information.)
However, if you read some of the “customer testimonials under the “Testimonials: Why Buy From Us” link, you can see that many, many people enjoy doing business with us because of our integrity and the quality of our products.
To help ease one’s concerns, before we would actually send out your international package, we will probably have emailed each other at least 3 or 4 times. We are usually in constant email communication with each and every one of our international customers.
Rest assured, that before we send something to you, you will be almost certain that the item is right for you.
Before You Return Your Order
All returned items must be in resalable condition and returned in its original packaging.
Before returning any item, all customers must first call our office to get shipping instructions along with the proper address ( 1-800-591-4235 or 904-923-6720). Since we can ship products from different places, you must call to receive the correct address for your particular product.
Please do not email us concerning any return. Since emails can go “undelivered”, our company cannot guarantee proper credit if a customer does not call first for instructions.
You may use either UPS or Federal Express to make the return. The Post Office is not an option: we simply have had too many mishaps involving packages and the Post Office. You must also insure the package for the item’s purchase price and have a receipt for the transaction.
Actual shipping and handling costs incurred in shipping your item plus a possible 5% restocking fee will be deducted from your total purchase price before issuing a credit. This applies to all orders, including orders that had “free shipping”. This also applies to packages that were either refused or not delivered because someone was not present to accept it. Any items that are purchased for shows, parties or special events are not refundable. We have actually had customers purchase pieces to show at a party for an evening and then try to return them.